© 2018 by Decoupage.ie. Proudly created by Sika Media.

SHIPPING POLICY

You can “Click & Collect” your order from  the shop in Bray, Co Wicklow  or get it sent to your home address.

 

Click & Collect from the Shop 
Simply add the item(s) to your shopping bag, choose free “Store  Pickup” as a delivery method and proceed to checkout as normal.   You will be contacted when the order is ready for collection .  Just email us liz@decoupage.ie or ring or text 0863894907 to arrange a time to collect.  

 

Postal delivery
We use An Post or Parcel Motel  to deliver your orders. All orders shipped with An Post Couriers will be delivered during business hours. An Post Couriers require a signature for every parcel delivered, so it is essential that someone is at the shipping address to receive the parcel.

 

Standard Delivery
We send through the standard An Post service at a charge of €6 (Republic of Ireland Only) and takes 2-3 business days. You will get FREE STANDARD DELIVERY on orders of €50 or more (Republic of Ireland Only). Occasionally your order will be sent via ParcelMotel and again this will take 2-3 days .   

 

Please Note
An Post deliveries take place from Monday to Friday, 8.30am to 6.00pm. An Post do not deliver on Saturday or Sunday. During Bank holiday periods, please allow an extra day for Standard Delivery.

 

Please Note 
Delivery to Northern Ireland and UK mainland
Shipping to Northern Ireland is a set charge of €6 (same as the rest of Ireland) 
Shipping to the United Kingdom is a set charge of €12
For orders outside the Republic of Ireland, Northern Ireland and the UK, please contact us at liz@decoupage.ie  for a postal quote before ordering.

RETURN POLICY

We hope you are happy with your order. However if for any reason you are not
satisfied with your order please return the goods to us within 14 days of receipt
letting us know your name and order id  for a refund. Goods must be in their original
packaging, unopened and in an unused condition. We are unable to refund postage
charges.  For incorrectly delivered or damaged goods please see below. 
The return of goods is at your own cost and we recommend you use a recorded or
secure delivery method to return your order to us.

 

Returned goods should be packaged carefully and returned to:

 

Decoupage.ie
1 st Floor, Maison Moli
2a Florence Villas
Florence Road
Bray
Co Wicklow

INCORRECT OR DAMAGED GOODS

It is your responsibility to inform us within 3 days of receipt of goods any products
that were incorrectly delivered or damaged upon receipt by email liz@decoupage.ie
or by telephone (086 389 4907) where we will resolve the situation promptly with our
apologies.


Please do not return any goods that were damaged or incorrectly delivered before
contacting us. This does not affect your statutory rights.

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